Wednesday, September 7, 2022

Uxinitiatives

10:53 AM Pearl Zhu No comments

To awaken innovation in the well-established organization, business leaders and professionals should think as an intrapreneur and act as a startup manager.

Digital is the age of innovation. And innovation is what leads to differentiation. There are many ways to differentiate and, therefore, there are many ways to pursue innovation.

The purpose of the book “Unpuzzling Innovation - Mastering Innovation Management in a Structural Way“ is to demystify innovation puzzles in a structural way.

UX Initiatives

Uxunderstanding User Experience covers the entire experience of the customer. In order to build a customer-centric business, it’s important to leverage customer analysis tools to help understand the core business of your enterprise, the customer sectors of the company, and the problem to solve, set the priority to focus on things that matter, leverage repeatable processes, and master expectation management.

Incorporate UX The business would benefit from better customer and user experiences but have no idea how to achieve this. The limitations of the “industrial mindset” have made a negative impact on how they can deliver successful business outcomes in the digital age. So how do you equip new digital minds to incorporate User Experience (UX) at both strategic and design level to present great business value, improve the bottom line and build company brand cohesively?

Initiativesforcustomercentricity We live in the digital age of innovation, choice, and empathy. Customer Experience is an amazing opportunity to differentiate from the competition. Great customer experience has become the norm, "understanding your clients," "putting yourself in their shoes," "going above expectations,"etc, are invaluable credos to improve people-centricity. The path to customer-centric won’t be straight or flat, but a transformation journey with bumps or curves.

InitiateUXTalk Being customer-centric is the strategic goal for many forward-looking organizations, UX/CX (User/Customer Experience) plays a more significant role today. However, many business leaders still do not understand the strategic impact and brand effect it can bring to the organization’s long term success. For example, how UX strategy like marketing strategy or product strategy forms, influences or informs part of an organizational business strategy which in turn expresses corporate strategy would be extremely useful to explore. What are the interactions you've observed and what problems have they exposed and how were they solved? Where does and should UX strategy sit? Is it the strategy you use to guide UX work? Is it about using UX tools to create product- or organizational strategy? Is it simply UX work that has strategic impact? Would it be possible to talk about ways of UX influencing companies to address the vital part of their business strategy. .

InitiatecustomizationThe digital era upon us is the age of people-centricity via empathy, choice-making, and personalization efforts. One of the long term goals that companies should achieve is to provide personalized services or solutions to customers by seeking to understand their wants, desires, and needs. As the ways of doing business and customer expectations both tend to be more flexible than the siloed industrial age.