Increasing customer value is critical because the software has to be used in order to be valuable.
So engineering is the practical application of principles, processes, and practices constrained by the laws of the domain. It takes more creative and analytical thinking, and talented people to be a fantastic problem-solver by delivering quality software solutions to delight customers and satisfy stakeholders.
End-users get to use a product that they acknowledge is fit for its intended purpose: The value of the software should be determined from the very beginning of the process by getting it into the hands of real users and responding to their feedback. The customer acknowledges that they have received value for the money spent. Software solutions meet the customers’ criteria and clarify their concerns such as, what the users need it to do, the way they want to do it quickly, and accurately enough. Is it safely enough, securely enough, economically; and when they want it changed, can it be quick and easy to change?
Should a quality software only conform to its specification to move towards to the objectivity; or should software quality is always some sort of subjectivity, as sometimes it is a waste of time, money, and effort to build a product that conforms to its requirement specification, but its end-users perceive that the product is less than fit for their view of its intended purpose. A major part of creating a user interface that is intuitive is to improve customers’ adopting, or make common system controls consistent throughout the development cycle, enforcing the "Intuition + Evidence-Based" design.
Software developers and engineering teams get to work at a sustainable pace, have a sense that they have produced a technically robust product: To improve software management effectiveness, the involvement of software development teams is really important. To standardize and optimize, software development needs fewer software platforms, and for the ones they invest in, they want to adapt over time without frictional IT costs. Otherwise, they might end up with gluing many different software tools together that each cost time and money to maintain and support. The emerging engineering methodologies and practices such as agile or DevOp, etc, improve cross-functional collaboration by having them discuss defects and the measures that they can take to improve software quality.
Machines, tools, and environments that programmers use will become more powerful, easy-to-use and knowledge-base. The goal is to improve the “health” of software projects, trending the well-defined metrics to see how you're managing rework, defects, automation, documentation and customer satisfaction. If you ponder how well the software integrates with the company's processes, its ability to change to a particular company's needs, and how this software fits within the context of the company's strategies, that is the big picture view of software management with the knowledge context embedded in enterprise architecture.
In software, the focus should be on solving problems or understanding and satisfying users, which is a problem in the psychological sense, and cannot be addressed with rules/heuristics. The problems that do come up during software development can leverage a set of known solutions by identifying design patterns, but more often than not, the solutions involve real creativity. Anyone who is a problem solver should understand that problem-solving capabilities are needed in software development;
Software development and delivery is a challenge with a lower success rate to fully meet customer expectations. It is always facing the dilemma to leverage on time, on budget and on value. Increasing customer value is critical because the software has to be used in order to be valuable. Only customers can value the quality of the software. Following the golden rule to get the customer involved earlier, and make the customer happy ultimately.
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