Running a business is complex, the degree of business responsiveness and the level of innovation depends on how organizational subsystems interact with each other.
Forward-looking companies apply enterprise collaboration platforms and tools to shape the new mindset, harness a culture of learning, brainstorm the creative ways to do business for adapting to the new generation of customers, and build people-centric organizations.
Collaborative knowledge co-creation and innovative cross-disciplinary problem-solving: Information permeates into everywhere in the organization, processes are moving into an unstructured, more collaborative age. Innovative leaders always have a greater vision to share, knowledge professionals with intrinsic motivation like to share their knowledge, learn continually, get their work done more resourcefully. Organizations leverage unistructural processes design and emerging digital technologies to facilitate interpersonal communications, or cross-functional collaboration for innovative problem-solving.
Now the workplace is not the place we go, but the tasks we accomplish. The workplace needs to be designed to help employees at all levels within an organization, from top leaders to front-line employees, think positively and work independently, be disciplined, have a "customer focus," understand and develop their creative capacity to solve problems and exploit opportunities in innovative ways, striving to return sustainable development and growth back to the society.
Cross-dimensional business relationship management via stakeholders’ participation and involvement: Without good business relationships, every decision becomes an argument, organizations are inundated with conflicts. The deeper the trust, the more valuable the relationship. Gone are the days where organizations can influence or dictate the parameters of the working relationship. It's about understanding how relationships, ecosystems, market dynamics, and the connections between business units are related. Employees have taken more responsibilities for determining the parameters of the working relationship. Organizations need to manage multi-layer, and multi-dimensional business relationships such as cross-functional relationship, customer relationship, vendor relationship, etc, effectively. Trustful relationships are the foundation of open culture to develop an innovative organization.
The enterprise collaboration platform brings unprecedented convenience for stakeholders’ participation, develop cross-dimensional business relationships, to co–solve complex problems, and unleashes great potential for business partners. Social analytics takes track of customers’ online activities, and interprets customer sentiment; becoming a powerful tool for creating an intimate and stronger relationship with a wider range of customers. Nowadays, even the competitors in certain circumstances, collaborate together and solve challenges facing the industry, make influence on the long-term policy & investment or any other social, political and economic concerns smoothly.
Invaluable feedback-feedforward cycle by engaging customers to conversations: Modern digital technologies allow customers to have more alternatives when selecting products, services or vendors, also with influential power to voice opinions for the customer-experiences received. Good feedback is the information that enables organizations to improve; lack of effective feedback management will deepen the functional gaps and create barriers to drive positive changes and improve the organizational customer-centricity and maturity.
Customers or employees (internal users) are always focal points to do research on. There are two levels to value creation for a customer; the first has to do with helping the customer achieve their goals, the second has to do with how to explore the next best alternative which could spark the innovative ideas upon delivering intuitive products/services to delight customers on value, on time, on budget consistently. Insightful companies actively encourage everybody to comment, give inputs into these two areas in a secure fashion. They enhance a dynamic feedback-feedforward cycle to collect great ideas, invaluable opinions for continuous improvement.
Running a business is complex, the degree of business responsiveness and the level of innovation depends on how organizational subsystems interact with each other. From the outside-in viewpoint, the customer is the focal point; from inside-out, employees are the key to executing strategy. Organizations should look at both lenses, and leverage management practices in exploring cause & effect, improve innovation competency through diversification, coordination, integration, personalization, harmonization, etc, and build truly people-centric business.
Now the workplace is not the place we go, but the tasks we accomplish. The workplace needs to be designed to help employees at all levels within an organization, from top leaders to front-line employees, think positively and work independently, be disciplined, have a "customer focus," understand and develop their creative capacity to solve problems and exploit opportunities in innovative ways, striving to return sustainable development and growth back to the society.
Cross-dimensional business relationship management via stakeholders’ participation and involvement: Without good business relationships, every decision becomes an argument, organizations are inundated with conflicts. The deeper the trust, the more valuable the relationship. Gone are the days where organizations can influence or dictate the parameters of the working relationship. It's about understanding how relationships, ecosystems, market dynamics, and the connections between business units are related. Employees have taken more responsibilities for determining the parameters of the working relationship. Organizations need to manage multi-layer, and multi-dimensional business relationships such as cross-functional relationship, customer relationship, vendor relationship, etc, effectively. Trustful relationships are the foundation of open culture to develop an innovative organization.
The enterprise collaboration platform brings unprecedented convenience for stakeholders’ participation, develop cross-dimensional business relationships, to co–solve complex problems, and unleashes great potential for business partners. Social analytics takes track of customers’ online activities, and interprets customer sentiment; becoming a powerful tool for creating an intimate and stronger relationship with a wider range of customers. Nowadays, even the competitors in certain circumstances, collaborate together and solve challenges facing the industry, make influence on the long-term policy & investment or any other social, political and economic concerns smoothly.
Customers or employees (internal users) are always focal points to do research on. There are two levels to value creation for a customer; the first has to do with helping the customer achieve their goals, the second has to do with how to explore the next best alternative which could spark the innovative ideas upon delivering intuitive products/services to delight customers on value, on time, on budget consistently. Insightful companies actively encourage everybody to comment, give inputs into these two areas in a secure fashion. They enhance a dynamic feedback-feedforward cycle to collect great ideas, invaluable opinions for continuous improvement.
Running a business is complex, the degree of business responsiveness and the level of innovation depends on how organizational subsystems interact with each other. From the outside-in viewpoint, the customer is the focal point; from inside-out, employees are the key to executing strategy. Organizations should look at both lenses, and leverage management practices in exploring cause & effect, improve innovation competency through diversification, coordination, integration, personalization, harmonization, etc, and build truly people-centric business.
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