Friday, November 18, 2022


Communications are the tools to solve problems, and languages are the tools to make communications.

Digital is the age of abundant information, hyperconnectivity, fierce competition, although the physical obstacles cannot separate people across the geographical boundaries, still, there are walls at people’s heart and gaps in their minds. Then effective communication strategies can be put in place to bring different perspectives into greater unison, which is an important part of improving communications, achieving risk-intelligent culture, and harmonizing human society.

Lubricate two way communication channels both top down and bottom up: Organizational hierarchy is still a part of business new normal, miscommunication causes misguidance that perhaps means making poor judgments; misinterpretation caused by pre-conceptual judgment, causal assumptions, prejudices, or simply lack of deeper understanding. Business management becomes bureaucratic and ineffective if bottom up communication does not function smoothly. Employees often get lost if top down communication can not guide them effectively.

Clarity of thoughts is not related to how many words one has to know, it is more to do with the sharpness of intellect and clarity of the understanding so that one is able to see with distinction. It is important to run a high-performance business with shared accountability or collective accountability that involves shared ownership, empathetic communication, and continuous improvement. The goals for top management might be to ensure that there is a consistent way for the business to measure the efficacy of communication amongst and between teams.

There are times and places for each communication format, and possibly some discussion on how to use this new perspective and insights:
“Lost in translation” is the common pitfall of miscommunication. Without using common language or enforcing mutual understanding, misinterpretation will enlarge gaps and create fricions. A great way to manage bias is to simply get it out in the open communication environment, and let individuals embrace their bias by sharing it with others in a non-threatening context. The great communicators can understand profoundly and communicate objectively, empathetically to solve problems, rather than generating more issues.

Clear communication and "walk the talk" are absolutely important. It requires seamless communication and collaboration for the business as a whole, so it has to craft a set of high-cohesive core capabilities, and organizational dependency-interdependency cycle with the appropriate mix of listening and telling; argument & agreement, enabling organizational elements for balance effectiveness and efficiency; process and flexibility. Each individual should have a responsibility and typically accountability for their communication, decisions and actions.

A well-defined communication protocol expands the ability of management at every level of the organization to follow common communication principles, harnessing communication: With the advent of modern technology and communication channels, many more people can be reached with greater ease. Empathy is a very important soft skill that is frequently undervalued. To develop a highly responsive and high-performance organization, it’s important to understand how the communication impacts decision and problem-solving, how the structure manifests as the function or behavior of interest, integrate organizational design into communication process design, and re-engineering to improve business agility.

It often happens where the organization defines and communicates a certain strategy, but as soon as they come across the first conflict, their decisions contradict the communicated strategy. Therefore, iteration, interaction, and cross-functional understanding are all crucial in enforcing communication. Different communication styles should be leveraged in varying situations to improve communication effectiveness. The creative communication style can make the conversation more captivating, such as stories and anecdotes; contrasts; rhetorical questions or analogizing description, etc. Great communication harmonizes business relationships, clarifies understanding, enables people to make timely and accurate decisions, as well as motivates employees to grow and expand their roles within the organization.

Communications are the tools to solve problems, and languages are the tools to make communications. It’s important to set up a clear, multi-channel communication strategy for staff and allow an open dialogue, reciprocal communication, embracing collective insight, harnessing cross-functional communication, fostering collaboration


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