Monday, February 13, 2023


It requires information savvy mindsets to understand complexity, and takes a multidisciplinary management approach to improve change capacity of the business and unlock business performance smoothly.

We live in a mixed world full of order and chaos, information and emotion; advancement and lagging; we need to reach a stage to assess the logic of everything: thoughts, words, actions for dealing with complex problems or rewriting the rules for encouraging constructive problem-solving but discouraging negative competitions.

 Running a digital business is a dynamic change management continuum. It is important to strike the right balance between exploring growth opportunities and keeping the business stable. Organizations have limited resources and time; it’s always crucial to identify crucial business problems, set good policies and right priorities, and take smart actions to unlock business performance.

Analytical diagnosis: Nowadays, running a business is complex. The more complex the situation is, the more different approaches and roles are needed to reach for insightful understanding of hidden paradoxes and effective pattern-finding behind the “VUCA” new normal. The comprehensive business analysis helps business management identify the current “as is” state of the business, diagnose the critical business problems, identify gaps, intend to simplify the often overwhelming complexity of reality, with the goals to realize the clearly defined vision for reaching the future state of the business.

Forward-looking companies across vertical sectors are at the inflection point of business transformation. These information based diagnosis/solution definitions are key to the future degree of success. It’s important to apply critical thinking to dig into the root causes, help to see a larger system with interactive pieces and “conflict” goals, understand problems from mindset level to behavior patterns: out of balance, unjust, etc; find the factors involved in the final "incorrect" outcome. From such an analytical diagnosis, business approaches, solutions, methodologies, and practices can be defined, developed, and customized more effectively in a relevant manner to improve business manageability.

A set of guiding policies:
Forward thinking business leaders experiment with policies and practices that create a favorable and sustainable outcome. They take an overall approach chosen to cope with problems or overcome the obstacles identified in the diagnosis. Good policies lubricate the business value chain, encourage good attitude and behaviors as people cross the boundaries will pull in the same direction, improve flexibility in planning, make good preparation for inevitable change,

Organizations need to do what their policies say or have the policies say what they do. Good policies make good things easy to do, and inspire progressive change. Take steps that are coordinated with one another to support the accomplishment of the guiding policy. The digital principles are not some out-of-date cliche, complex theories, or overly rigid rules. They are strategic guidelines and policies to shape fitting mindsets behind actions, encourage autonomy and innovation. They clarify roles and responsibilities, and take structural processes for problem-solving.

A series of coherent actions:
Business management shouldn't just practice transactional activities, it needs to create important digital indexes, take initiatives for more strategic problem-solving, and leverage good mechanisms to lead the large-scale business transformation. It’s also more critical to embed predictive actions into repeatable business processes to improve business effectiveness and speed. In reality, we observe highly technical and rational people acting on impulses, gut feelings or so-called “irrational behavior” in spur of moments to become part of problems rather than solutions. Behind those step-wise actions, there is thoughtful planning and deliberate effort.

Taking collaborative action varies from a functional level to a large-scale organizational level. To predict and respond to the emergent business events and make data more “visible” and relevant for leading changes, linking data management to the multiple business domains within the enterprise and their business partners to improve effectiveness of decisions, actions for shareholders. Collect feedback from stakeholders timely. When you talk to your customers, it's pretty easy to glean what they are looking for in your products/services. It is then that decides your next move, or broadly, your strategy implementation.

With "VUCA" business new normal, it's critical to encourage different types of thinking for solving problems effectively. However, in management practice, many well-intentioned business initiatives don’t produce the expected value because any business initiative involves a certain degree of risk in it. It requires information savvy mindsets to understand complexity, and takes a multidisciplinary management approach to improve change capacity of the business and unlock business performance smoothly.



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