For every existing or emerging issue, we need to contemplate the varying causes behind it; for each concern that is worth the effort, we should ponder alternatives to handle it effectively without too many side effects.
It’s important to take a logical scenario for handling tough issues interdisciplinarily: An initiative is vague or temporary if the problem is not perceived comprehensively. Until the underlying problem is addressed, the symptom or result will continue to return. It’s important to frame the open-ended questions to get the best feedback from customers - the great feedback you wouldn’t have thought about or some great things the customers wouldn’t have thought about before.
The digital era upon us is about people, option, empathy. Put emphasis on people-centricity - how to fit customers’ special needs and improve their satisfaction. Effective business initiative program management helps to address the pros and cons of each initiative, and apply nonlinear logic to clarify cause-effect seamlessly. Always look for innovative, cost-effective opportunities to develop cross-functional teams for dealing with tough issues alternatively.
It’s critical for people to gain fresh insight and see a different way of doing something better, innovatively: One of the biggest challenges in this complex digital world is the fact that we need different perspectives, different knowledge and different ways to overcome across-boundary challenges. What are optimized processes, practical methodologies and best practices to deal with business issue? How to handle different stages of problem-solving with attention and proficiency to ensure success?
It’s important to bring together people who would not typically have the opportunity to communicate in the day-to-day operations, so they can brainstorm ideas together, complement each other’s thoughts and expertise, in order to do things better, faster, and innovative, for achieving high performance results collaboratively.
Building unique innovation competency is a critical aspect of the business future and a significantly underutilized competitive advantage: Organizations all face fierce competitions and selective customers. You have to leverage fresh insight, and balanced views to gain in-depth knowledge of issues that occur, look at the problem domain holistically, and apply the “simplicity and flexibility” principles to architect and design innovative solutions.
A systems thinker solves each unforeseen problem as it arises. The issues can be solved from a much broader and encompassing view that is not possible in linear thinking, and make continuous adjustment, eliminate confusion, apply a holistic view, and take customized approaches to delight customers and create business value effectively.
Running a business is an iterative strategy-implementation, learning-doing-improving continuum. For every existing or emerging issue, we need to contemplate the varying causes behind it; for each concern that is worth the effort, we should ponder alternatives to handle it effectively without too many side effects, and set the right course and pace to move the organization forward effectively.
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