Innerlogicinprocess

Process management is more as a business philosophy and a holistic management practice to enhance process logic and coherence.

Running a business involves a complex set of activities and enhances multithreaded management disciplines. The process oriented perspective enables the business management to make continuous improvement. 

As processes demonstrate the business logic to take sequential activities for solving either strategic or tactical problems, getting the work done in an optimized way.

Coherent process is rigorous; it doesn’t stifle change, can handle ad-hoc and exceptional matters smoothly: Information can be integrated and people can be aligned into a dynamic process to develop business capabilities seamlessly. Process management comes from the need to develop repeatable sequences of activities that are reliable to achieve desired results. The degree of business process coherence decides how flexibly the organization can adapt to business dynamics, how quickly it can drive progressive changes, and how resilient it can deal with failures.

Business improvement starts at the process level. Process underpin capabilities; design and optimize your processes in a way that allows you to consider multiple viewpoints in a creative challenge and help to maximize the business value. The smart process needs to have dynamic aspects to it and it knows enough to be able to handle failures effectively.

Process intelligence can provide some “intelligence” such as programmability, adaptability, flexibility or business process governance: Enterprises have parts of their business that are transaction-oriented which is process-intensive, parts of their business that are dynamic or innovative, and thus, information-intensive. Process is a critical success factor of the business. Information is the connection between two processes and a process is the connection between two information "states." The goal to build process intelligence, is to fine-tune lightweight business processes, harness cross-functional communication, mass collaboration, allowing information and idea flow, refine them into business value, to build business competency and create business synergy.

Process intelligence can also mean process governance –the process to manage processes, such as risk control, compliance, monitoring, etc. Governance is a concept that applies to making decisions where multiple stakeholders need to be taken into account from top-down. Process governance could be the conception, development, deployment, optimization of business process and exploration to improve process coherence, increase organizational agility.

You can’t have a consistently great user experience without good processes and good process management: Companies put focus on personalization, as it is the tangible experience people have with a company and how closely it delivers against what the company brand promises. The user interface remains transparent to the changes in the process layer. It's also important to give the user the ability to interact with the process wherever they are.

User experience competency refers to the effectiveness, efficiency, and satisfaction with which specified users achieve specified goals in particular environments. The contributing factor to personalized user experience is more than just one process; it's how all the business processes fit cohesively, how accountability, ownership, and handoffs between teams and processes are designed to deliver holistic user experience, improve customer satisfaction.

Process management is more as a business philosophy and a holistic management practice to enhance process logic and coherence. It requires senior management understanding and strategic involvement from a cross-functional process perspective in some detail, leverages the emerging digital technologies, and applies quality information to improve process intelligence and organizational maturity.

Posted in: Business Intelligence,Business Process Management