Saturday, March 18, 2023

Initiatives

Business processes management becomes more people centric, shifting from event driven to goal-driven; from static to agility.

Organization is a complex entity that needs to be perceived through different lenses, also needs to simplify, optimize the key processes to reduce waste and improve efficiency. Analyzing the "as is" process can create value. Selecting a process to improve should be based on the business goal and priority. 

The degree of business process coherence decides how flexibly the organization can adapt to business dynamics, how quickly it can drive changes, and how resilient it can deal with failures, and how capable it can achieve clearly defined goals smoothly.

Not all activities within a process can be automated but automation certainly makes the process more repeatable, efficient and predictable: You want to discover the process related issues such as quality, bottlenecks, employee frustrations, customer expectations, work delays etc. The level of automation can decide efficiency. Do analytics upon how the complexity of the business process can be defined or measured with the level of automation since one of the major goals of implementing business processes is automating all possible nonhuman tasks to enhance process throughput.

The level of automation can play a role in choosing the right process for improvement and yielding high ROI. Automation tools will help to explore the data as quickly as possible, and visualized tools make better business insight and potentially reveal a way forward. Once you have identified the list of processes for improvement, it cannot be used to solely determine the complexity but can be used to determine the processes where maximum efficiency can be gained.

Organizational process optimization is a crucial perspective on how to improve organizational agility and maturity: For customer centric process optimization efforts, the front-line workers must be involved in the customer-centric process definition, revision, improvement. An organization with fine-tuned lightweight business processes allows information and idea flow, refine them into business value, harness cross-functional communication, and mass collaboration.

Process management effectiveness and efficiency can be achieved through standardization and optimization, refining information technologies, eliminating redundancy, and creating business synergy. It requires that you understand your business from a cross-functional process perspective in some detail, leverage the emerging technologies, apply quality information to improve process intelligence and make continuous improvement.

Process management is more as a business philosophy and a holistic management practice to enhance process coherence:
What distinguishes high performers from others is the recognition that focus, innovation, cost, and execution are no longer distinct choices for competitive advantage, but must all co-exist to achieve process coherence. The degree of business process coherence decides how flexibly the organization can adapt to business dynamics, how quickly it can drive changes, and how resilient it can deal with failures.

Process coherence is based on process intelligence which can mean process governance –the process to manage processes, such as risk control, compliance, monitoring, etc. It requires senior management understanding and strategic involvement from a cross-functional process perspective, leverages the emerging digital technologies, and applies quality information to improve process intelligence and organizational maturity.

Business processes management becomes more people centric, shifting from event driven to goal-driven; from static to agility. Very few organizations achieve a true process-oriented enterprise. It is an important issue to understand that the processes in your business will produce optimal business results. Make an objective evaluation upon how the complexity of business processes can be defined or measured with the level of automation. Continue to capture opportunities for improvement, These identified improvement opportunities are weighed against the organizational goals and objectives, to choose and develop a go-forward approach for building competitive business advantages.

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