Friday, October 29, 2021


Principles provide a robust foundation that makes it possible to straightforwardly derive solution-level governance and ensure problem-solving consistency.

Principles are statements of belief that reflect the values, culture and concerns of the organization. The purpose of setting principles is to build an effective workplace where collaboration and sharing are the norms, creativity is encouraged, and accountability is enhanced.

The good principles are “shareware,” all parties should benefit from following them, to make the working environment more open and societies fairer.

Mutual trust, mutual respect: Trust, but verify. Trust can create a great positive impact on team members and encourage progressive changes. Conversely, the lack of trust can accurately predict the demise of any collaborative effort including innovation. In fact, creating and nurturing trust is one of those meaningful things that takes chunks out of our diminishing currency of time in the world of work. Doing the right thing under the given circumstances will earn professional respect.

Respect is based on being trustworthy and authentic. No blind trust or trust too little. Respect others as you want to be respected. Being respected with fair value. Respect for others' ideas, respect for truth, respect for process, respect for knowledge. To develop and maintain trust requires respect, repeat or predictable behavior, dependability, and the fulfillment of promises. All these things take time, but it is worth the effort.

Empathy makes the world equal: Empathy is an ultimate level of human cognition of being non-judgmental, active communicating and balancing between tolerance and respect to achieve equality. As the world moves into a hyper-connected and interdependent digital relationship age, empathy is the defining quality that develops professional relationships and solves common problems thoroughly. One can empathize with someone else without agreeing with their perspective. Without empathy, there cannot be a rapport and thus no sustainable business relationships.

When someone is sharing a thought with you, do you focus on what’s been told contextually and listen objectively with an open heart and mind. Empathy means using the right language with the right people to gain mutual understanding. Empathy is a need for people to be able to relate to other people's feelings and bring out their potential and develop them to be in line with the vision and mission of the organization. There is no completely empathetic relationship established until we tune into the right frequency we receive what is sent out through our own channels.

Communication is the tool to gain mutual understanding in problem-solving
: Communication is much more complicated in hyper-diverse contemporary society because there are differences in goals and contexts, dialects and cultures. These contexts can shift. If communication has to develop authentically and empathetically, it is essential that the person communicating should be aware of what he/she wants to communicate, how he/she communicates and above all ensure that he/she has communicated correctly. Both content and context count. Good communicators have the expertise and integrity to substantiate what they stand for, make sure the message they want to communicate resonates consistently and effectively for solving problems proactively.

There are multiple causes for poor communication, but by far the problem most often is the inability of the "speaker" to adequately accept the real nature of the message or the environment. Highly effective communication is the lubricate to solve problems. Effective communication should tailor audiences, so the solution lies in using the right language and style; as well as leveraging the proper communication channels upon how the message is delivered.

Consistency in mindset-attitude-behavior conveys authenticity and high professionalism: People think differently and act accordingly. Consistency means what you think and what you do are coherent. Business professionals with consistency are consistent in the habit of learning and effective problem-solving. Not only do they keep consistent on themselves; but also they look for consistency in their teams, in their organization as well as in the society, as consistency harmonizes humanities.

The information exponential era upon us makes things so transparent, people’s professional life is converged with their personal life, not only their words, but also the thoughts behind the words can be interpreted, or sometimes misinterpreted, or amplified via the speed of the internet. Thus, consistency enhances professionalism and builds trust, based on the simple logic: Unprofessionalism leads to bad judgment and causes long-term stagnation.

Accountability is part of professional integrity:
Professionals are responsible for their actions. They should be accountable to themselves or their conscience, their organizations or societies. Accountability needs to be well embedded in the organizational culture, to encourage responsible communication, decision-making, and action, with the intention to build on morale and real productivity. Accountability goes hand in hand with the delegation of authority or power, and can be enhanced by sequence & consequence reasoning for making decisions or solving problems in a way that considers consequences to others.

Accountability is harnessed by autonomy. People with accountability have the freedom to do whatever needs to be done, and the responsibility to ensure they do their best to bring about a good outcome. If you ensure the individuals have autonomy within their tasks or initiatives, you will be able to address performance on an equal partnership basis. Shared accountability or collective accountability involves shared ownership, because most breakdowns stem from silo behavior where people aren't communicating, coordinating. Accountability is an integral component in building high performance culture and moving up the organizational maturity.

Defining principles are both science and art. Principles provide a robust foundation that makes it possible to straightforwardly derive solution-level governance and ensure the effectiveness of the management practices and problem-solving consistency. So people can live a fulfilled and progressive life with energy and balance; organization can grow organically for achieving its purpose and become truly people-centric.


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