initiatepersonalizedcommunication

Continuous, personalized, and consistent dialogues should replace the 'business as usual,” and “command-control” communication style to develop an open atmosphere and fortify cross-functional coordination based on information, expertise, and responsibility.

In the “VUCA” digital new normal, there isn’t always a right or wrong choice in any situation. Communication is much more complicated because there are differences in goals and contexts. These contexts can shift.  The great communicators are the high-quality leaders or professionals who can communicate objectively with strong logic, clarity, and understanding; the great communicators are the great artists who are fluent in creative expression or metaphorical description. Communication is both art and science. 

How to set principles and develop practices to improve communication effectiveness and build communication competency?

                     Personalized Communication

Innovateviapersonalizedcommunication We live in the complex, rapid change and hyper-diverse world, communication is much more complicated because there are differences in goals and contexts. These contexts can shift based on circumstances and communication personas. It is critical that communication needs to be personalized, directly related to your audience situation, how it affects them. It’s critical to communicate, challenge, debate, and learn, open dialogue to close blind spots and bridge cognitive gaps. Continuous, personalized, and consistent dialogues should replace the 'business as usual,” and “command-control” communication style to develop an open atmosphere and fortify cross-functional coordination based on information, expertise, and responsibility.

innovatingviaconflictmanagement Wherever there are groups of people, there are conflicts. People vary in their ideology, cognizance, perceptions and priorities; experiences and preference, and they react to situations in different ways. Therefore, conflict is perhaps inevitable; there are both constructive and destructive perspectives of conflicts, so it’s important to apply the art and science of management to deal with them smoothly and drive change collaboratively.

Unconvincedunderstanding Due to an unprecedented level of uncertainty, velocity, and complexity, misunderstanding, misinterpretation, or miscommunication are the big causes of many human problems. Often cognitive differences, knowledge gaps, or lack of contextual understanding cause misinterpretation. Misinterpretation or miscommunication further cause misguidance that perhaps means making poor judgments or steering the business in the wrong direction and leads business stagnation.

Innovationviareciprocity Contemporary organizations are the open system that keeps evolving, with all sorts of cognitions, emotions, information, and relations; some are current, others are outdated; it’s important to foster a healthy working environment in which invaluable feedback and vital communication are based on quality data, trust, and reality. The reciprocal awareness implies the empathetic understanding of each other; the reciprocal relationship describes a situation in which two parties promote each other in order to gain a mutual benefit.

Interconnectivityofpersuasionvsmanipulation "Persuasion is the action or fact of persuading someone or of being persuaded to do or believe something." "Manipulation is the skillful handling, controlling or using of something or someone. " (dictionary.com) Persuasion is not manipulation, but whether one is more negative than the other depends on who is making the assessment, and what’s the best way to solve the problem. Is persuasion more informative and manipulation more forceful?

“Digital Master” is a series of guidebooks (28+ books) to perceive the multi-faceted impact digital is making to businesses and society, help forward-thinking organizations navigate through the journey in a systematic way, and avoid “rogue digital.” It perceives the emergent trends of digital leadership, advice on how to run a digital IT organization to unleash its full potential and improve agility, maturity, and provide insight about Change Management. It also instructs the digital workforce on how to shape a game-changing digital mindset and build the right set of digital capabilities to compete for the future. 

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