Sunday, March 5, 2023


Remove the obstacles to quality, clearly describe what quality looks like, and practice the activities that produce quality results consistently.

Quality is all about what people think and do the right thing right to increase reliability, manageability, operability, reusability, etc. High-quality enterprise consists of high-quality people, high-quality products/services, and high-quality business capabilities/processes, etc.

 Quality is everyone’s responsibility in the organization. Quality management needs to be a cross-functional collaborative effort, not something one team does alone in a corner, in order to improve the entire business’s effectiveness and maturity.

Quality is not possible without human interactions: Quality employees are the ones who can work independently, have excellent problem-solving skills, are well-disciplined, have a "customer focus," and bring wisdom to the workplace. People as the actors in the quality process determine the extent to which we desire to achieve quality. Work interactions are more and more horizontal, it means you should feel comfortable not knowing everything you need and collaborate more with your colleagues. The quality team checks how well individuals do their job correctly.

If quality is under expectation, organizational management needs to present the ability for people to self-assess in well-built hybrid working environments, and for early "warning signs" to be identified across the board. Quality management means finding someone who is not doing her/his job correctly, and help them analyze from mindset to processes. How quality is defined and measured is crucial. It’s about putting profound knowledge, processes, and tools actually used in actions and delivering it.

Quality has to be designed in, not inspected out: Remove the obstacles to quality, clearly describe what quality looks like, how to design, develop quality products, services, processes and talent development. Remember the old saying: Often people do what you inspect, not what you expect. Don’t just scratch the surface to manage the numbers. Quality management evolves design thinking and innovation. Any organization that didn't have a structural approach to quality assurance, performance inspection and analysis at both the strategic level and operational level has a blind spot that is impairing their quality and performance in the long run.

It takes strong disciplines to produce quality results. Generally, you have to have effectiveness first, and then make the effect more efficient. High quality from a business management perspective refers to simplicity, increasing transparency of the business environment through eliminating something which is not used for improving business efficiency.

Quality is a function of scope, budget, and resources:
“Quality Management” is the capacity to approach the change of system or process structurally and inspire support to develop and achieve goals across teams. Help stakeholders balance quality and functionality and help them decide when to invest in testing, in reviews, and in defect prevention. Reliability as one of the crucial quality ingredients is the ability of the business to consistently deliver quality data to achieve high quality results and create business value.

The challenge is finding the right expertise, leverage optimized processes to achieve high quality results. Quality is a function of scope, budget, and resources. Through quality integration, the enterprise is easily combined with assets for orchestrating high-performing businesses. Without concerted effort and consideration of the business management improvement, quality cannot be improved, and organizations cannot achieve the next level of business maturity.

To effectively lead an organization into the state of high quality and high maturity, focusing on quality attributes takes work and a level of credibility within the organization. In fact, quality is not one department’s responsibility, but every one’s business. Disparate sources that will reinforce good quality and fine tune the processes, remove the obstacles to quality, clearly describe what quality looks like, and practice the activities that produce quality results consistently.


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