Reliability is the ability of the business to consistently deliver the high-quality products, services, and expected business results.
This book “Quality Master: The World Class Insight about Quality” is not about discussing specific quality standards or techniques well adopted in different industries, but for sharing some insight on how to understand the multitude of quality attributes from different perspectives, recognize quality champions to inspire quality culture, set digital principles and develop the best and next digital quality management practices.
Reliability as a Quality Trait
Illustratereliability Reliability is the ability of the business to consistently deliver the high-quality products, services, and expected business results. Quality is to ensure that the organization’s systems are reliable and run when needed and when the users expect them to run, meet the needs of the business, don't waste time or have critical defects. Reliability is one of the significant quality aspects of the business.
Illuminatereliability Are you able to-understand issues, comprehensively, do you know others, empathetically; can you -perform with quality; are you reliable to- make a wise choice for-solving problems holistically?
Illustratequality People are always the weakest link in organizations; a degree of quality is in everything people do and experience. Quality is everyone’s business; touch all important perspectives of the business. Quality management should focus not only on the quality of products and services but also the quality of people, process, structure to achieve the high level of business maturity.
ITreliability With the fast pace of changes and continuous disruptions, IT has been pushed out of its comfort zone as a back office and become a frontrunner for accelerating digitalization. The trend of technology consumerization indeed provides unprecedented opportunities for IT to get more touch base with end customers and improve the top-line business growth. IT is an important and also expensive investment in most organizations, whether it is "planning" or "performance," "process" or "people," “Information” or “innovation.” How to run a high performance IT with reliability, flexibility, and profitability?
Initiativesofaccountability Running a digital organization is to connect the old and new, mix the solid and fluid to enforce business flow and digital confluence. Accountability is cross-functional teamwork, people are accountable for their own words, works, and their own commitments. They should be accountable to their organization’s success.
Quality is about doing the right things right the first time. High-quality enterprise consists of high-quality people, products, or services; business capabilities and processes, etc. To effectively lead the organization to reach the next level of business maturity, it’s important to shape quality as the mindset and quality as the management discipline.
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