Monday, May 1, 2023


Align the business initiatives that have a three-way impact - revenue, cost and investments, for building differentiated business competency.

Business is complex, understanding the dynamics, working to influence the multifaceted business management takes understanding and energy to deal with uncertainty, handle difficult situations, overcome challenges. It’s important to identify what generates the most value for the company and helps managers keep their eyes on what matters. 

The more stakeholders can impact business initiatives seriously, the better chance the initiatives will achieve or exceed the business expectations. All should be synchronized without compromising.

For initiatives that go forward from building process maps on paper to setting up a run-time environment, build instruments to orchestrate solutions:
To actually facilitate change or movement in a company, you need a business steering instrument that gives you a holistic view so that the business problem can be seen from every relevant perspective. Do in-depth analysis of how the "initiative" impacts people and strategy in the organization from a long term perspective and orchestrate change smoothly.

Quality should in particular focus on the result of the initiative management. It's important to gain top executives’ sponsorship, collect stakeholders’ requirements, take business initiatives that can explore emerging opportunities, design new business models, investigate different paths for accelerating business growth. In practice, align business resources, talent, information technology, and processes to fix clearly defined problems, prevent risks effectively, and improve business management effectiveness.

For initiatives to be successful and build differentiated organizational competency, people are still the weakest link, how to invest in staff is always a long term goal: Organizational management in the industrial age usually applies silo thinking and linear logic to business initiatives management. To make a strategic impact, they need to accelerate their thinking, broaden vision, define the scope, specification of business initiatives, harness cross-functional collaboration. People are often the most invaluable human capital, but the weakest link in business initiative management. Strong business initiatives stimulate change, spark creativity, and improve people-centricity.

The emotional climate of an organization has an impact on how people feel and on how they perform. People in an organization want to feel encouraged that there are others who support them in accomplishing their task resourcefully. Their organizations really encourage employees to step up and propose bold transformational change initiatives and then ask management to follow through. Openness, transparency, collaboration, empowerment, respect for the value of people and adding value to the enterprises are the essence of great business management.

For initiatives to improve customer satisfaction, it’s important to gain empathetic understanding, meet their needs and solve their problems smoothly: One of the fundamental goals to run a business is to create customers. Loyal customers are required to help achieve business objectives, such as increasing revenue by growing the customer base, and increasing purchasing amount per customer. Without customers, an organization cannot survive; an organization needs to deepen understanding of its customer needs and requirements. A customer-centric company should show business agility in providing what the customer is looking for in customized products and services. If done well, this leads to customer success..

In order to produce personalized solutions, the management needs to collect feedback from customers: How are customers going to use your solution? Does the new solution help them do things better than the current solution? Take proactive approaches to help customers gain value from the products or services you provide. Customer-centric initiatives can truly create the momentum for catalyzing business growth and bringing high-performance business results.

Great business initiatives should be viewed as an "opportunity" for solving crucial problems. Business initiatives at the strategic level are not isolated, but require a holistic management approach to produce high performance outcomes. The business management needs to do impact analysis, set key performance indicators, and align the business initiatives that have a three-way impact - revenue, cost and investments, for building differentiated business competency.


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