Quality management needs to be a cross-functional collaborative effort, not something one team does alone in a corner, in order to improve the entire business effectiveness and maturity.
Quality understanding: Quality Management starts with shaping the quality mindset and defining quality as the discipline. Knowledge is neutral and can be used for good and become beautiful; or it can be used to harm others and become ugly. Positive mentality is a crucial element for deciding the quality of thinking.
Shaping quality thoughts and in-depth understanding requires that we move from mindset to mindflow, from fixed mind to growth mind. Thinking is high-quality when people can think both hard and smart, be mindful, nonlinear, and holistic. What you experience in quality life is the continuous flow of your thoughts and the total sum of decisions you have made to reach a certain level of quality experience.
Quality alliance: Quality is doing the right thing right, making strategic alliances is important to allow room for adjustments and keep the organization informative, and build s high level of organizational competency. The smooth alignment is multifaceted, across the organizational hierarchy by enhancing interpersonal communication, vendor/value analytics, accountability enforcement.
Does everyone know and understand each other's goals and have agreed on common overall goals via seamless alignment? Effective communication, partnership, collaboration, governance, and value analytics, etc, all these need to be effective to have a close alliance. Those organizations that have a more mature alliance outperform their competitors and tend to be more antifragile, innovative and resilient.
Quality management ensures that in an organization, product or service is consistent to produce high performance. It requires engaging all the people involved working together as a team to excel in quality products/service delivery. Quality has to be designed in, not inspected out; Remove the obstacles to quality, clearly describe what quality looks like, how to design, develop quality products, services, processes to satisfy the needs and wants of customers for achieving the quality goal of the business.
Everyone has some role in quality; monitor quality and take corrective measures when necessary and possible. Quality is defined by a number of factors; quality management needs to be a cross-functional collaborative effort, not something one team does alone in a corner, in order to improve the entire business effectiveness and maturity.
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