Sunday, July 9, 2023


Quality is all about what people think and do the right thing right to increase reliability, manageability, operability, reusability, etc.

Digital organizations arise when the scale of the interrelations, interactions, or inter-relational interactions surpasses the silo-based organizational capacity. Quality management ensures that in an organization, products or services are consistent to meet customers’ satisfaction. Digital Quality management needs to take an overarching approach with multidisciplinary practices. Quality is everyone’s business.

This book Quality Master: The World Class Insight about Quality” is not about discussing specific quality standards or techniques well adopted in different industries, but for sharing some insight on how to understand the multitude of quality attributes from different perspectives, recognize quality champions to inspire quality culture, set digital principles and develop the best and next digital quality management practices.

     Initiatives of Qualification & Quantification

Initiatives Business paradigm shift is the change, at the level of the business ecosystem, with all different perspectives. Predicting and preparing, dealing with thorny situations, treading tough water, handling paradoxical issues, identifying critical blind spots, etc, are all crucial steps in leading the organization toward the uncertain future confidently.

Innatequality The world becomes more dynamic, change is for renewal; innovation is for value generation. We are now entering an even more rapid and extensive period of business expansion and high degree of interdependence, with a sense of urgency. The future of organizations is complex enough to act intelligently and nimble enough to scale up or down, to accelerate business performance smoothly.

Initiatives With rapid change and frequent disruptions, the business should always be open to, conscious of, and feel empowered to act upon change dynamics. The ambidextrous organizations have to be solid enough to give some sort of form or meaning but amorphous or fluid enough to its environment and respond to change promptly.

Illustratequality People are always the weakest link in organizations; a degree of quality is in everything people do and experience. Quality is everyone’s business; touch all important perspectives of the business. Quality management should focus not only on the quality of products and services but also the quality of people, process, structure to achieve the high level of business maturity.

Initiatives Digital organizations are hyper-connected and interdependent, business leaders today must be able to foster a workplace that thrives on cross-functional communication, collaboration, and social interaction in building business competency. The true value of people, especially today’s knowledge workforce, includes many tangible and intangible factors; it’s important to build a differentiated set of workforce competency via knowledge management, innovation, and quality improvement, and improve business agility, and maturity.

Quality is about doing the right things right the first time. High-quality enterprise consists of high-quality people, products, or services; business capabilities and processes, etc. To effectively lead the organization to reach the next level of business maturity, it’s important to shape quality as the mindset and quality as the management discipline.


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